Let guests save their details and book again

Let hotel guests keep their contact details and room preferences up to date in their online account, and give each booking a Book again link to your hotel website.

Returning guests can keep their own details up to date in "My Account": contact details, address, ID and what they like in a room. Each of their bookings also gets Book again, which opens your hotel website with the same room and guests already chosen.

Before you begin

• The Bookings card of the customer portal is on. See Let guests see, pay and cancel their bookings online.
• For Book again, your Hotel Website is published.

Where to find it

Open Hotel → Setup → Property Settings and find the Guest online account card.

Switch it on

1. Open Hotel → Setup → Property Settings.
2. On Guest online account, tick Guests can save their details and book again.
3. Click Save Changes.

The switch is off until you turn it on.

What the guest can change

The guest opens Profile in "My Account". The Guest details section shows what your hotel keeps for their stays:

• Name on your bookings, the other contact detail, the address, City and Country.
• ID: shown only as its last characters. A guest with no ID on file can click Add your ID.
• What you like in a room: Bed (King, Queen, Twin or Double), Floor (High, Low or Ground), Smoking (Non-smoking or Smoking), Food, and Anything else.

The guest clicks Save guest details. The contact details and ID go on the guest's profile in the hotel. The room preferences show on the Arrival List and Guest History reports, so the desk can prepare the room.

Some things only the hotel can change:

• The phone or email the guest signs in with.
• An ID you already hold. The guest sends a new one with their pre-arrival check-in, and the desk decides.
• The name of a guest who has a ledger account with you, such as a company.

Book again

On a booking page, the guest sees Coming back? with Book again. It opens your hotel website's booking page with:

• The same room type, when it is your property's own website and the room type is still for sale.
• The same number of adults and children.

The guest picks the new dates. If they are signed in, their name, email, phone and city are filled in for them.

Common questions

The guest does not see Guest details. The switch is off. Tick it on the Property Settings of at least one of your hotels.

Book again is missing on a booking. Your hotel website is not published.

A guest wants to change their sign-in phone. Change the phone on the guest's profile at the desk. The guest then signs in with the new number.

Where do I see the guest's preferences? On the Arrival List and Guest History reports in the PMS Reports Hub. Contact details and ID are on the guest's profile, see Guests.