Hold a video or phone consultation

Book a remote consultation by video or phone, record the patient's consent and the meeting link, and find today's remote clinic.

A remote consultation in EloERP is an ordinary appointment with the same doctor, fee, prescription and record. Only the way the patient attends changes: by video or by phone. Use whatever video service or phone number the hospital already uses.

Before you begin

• The doctor has a clinic and a schedule. See Doctors and Doctor Schedules.
• Booking needs the appointments create right.
• The patient is registered. See Register Patient.

Where to find it

Open Appointments in the hospital's OPD menu. See Appointments.

Book a remote consultation

1. Click + Book Appointment.
2. Pick the patient, the department, the doctor, the date and the time, as for any booking.
3. Under How will they attend?, click Video call or Phone call.
4. In Meeting link or number, paste the room link, or the number you will call.
5. Tick The patient agreed to be seen remotely once they have said yes.
6. In Note, write anything the doctor should know before calling.
7. Type the Reason and click Book.

The patient's agreement is kept as a consent on their record, with the time it was given.

Run the remote clinic

1. On the appointments list, choose Video only or Phone only in the attendance filter to see today's remote clinic.
2. Remote bookings show a video or phone tag.
3. At the time, click Join to open the meeting link.
4. The doctor writes the consultation and prescription as for a visit in person. See OPD Consultation.

Common questions

Which video service should we use? Any. EloERP stores the link or number you paste; it does not tie you to one service.

How does the patient pay? As for any consultation: collect the fee at the Billing Counter.

The video failed and we switched to a phone call. Carry on. The consultation is the same record either way.