Glasses orders in the patient portal

Let patients see their glasses prescription and whether their spectacle order is being made or ready to collect, in the patient portal.

With spectacle orders on, the patient portal has a Glasses page. The patient sees their latest glasses prescription and how far their glasses order has come. They cannot change anything there.

The Glasses page with the prescription for each eye and the order progress

Before you begin

• The patient portal is on, and its Spectacle orders switch is On.
• Your hospital has an optical shop: the eye department's Optical Shop, or the optical store module, see Spectacle orders.

Where to find it

Signed-in patients tap Glasses on their portal home. The switch is in Outpatients (OPD) → Work → Patient Queue → Queue rules → Patient portal.

What the patient sees

Your glasses orders comes first, then Your prescription (or Your prescriptions, with the newest marked Latest). Each Glasses prescription shows:

• Sphere, Cylinder, Axis and Addition for the Right eye and the Left eye.
• Distance between the pupils (PD), when it was measured.

Each glasses order shows its number, the frame and lens, and its progress: Ordered, Being made, Ready and Collected. It also shows:

• Expected to be ready on, when the shop gave a promised date.
• To pay when you collect, the amount still unpaid on the order.

When an order is ready, the page says Your glasses are ready. Collect them from the optical shop. Save or print prints the prescription, or saves it as a PDF on a phone.

What comes from where

• Prescriptions come from eye examinations with a refraction, or from optical eye tests.
• Orders come from spectacle orders. Their status changes as your staff move the order on.
• Prices of frames and lenses, suppliers and staff names are never shown.

Common questions

The switch says "This hospital has no optical shop yet". Neither optical shop is in use. Start using one first.

A patient sees "No glasses prescription or order yet". There is no eye test with a prescription on their file. It appears after their eye test.

An order made at the optical store does not show. In the optical store, an order belongs to a customer. The patient's file must be linked to that customer.

Can the patient pay for the glasses here? No. They pay when they collect. A hospital bill can be paid online, see Pay dues online.