Family members in the patient portal

Let one patient see a relative's reports, appointments and bills under their own sign-in, after a code sent to the relative's phone.

With family members on, a patient signed in to the portal can add a relative and switch between their records. A mother can read her child's report, or a son can pay his father's bill, without a second sign-in.

The portal bar showing whose records are on screen, with a chip for each family member

Before you begin

• The patient portal is on, and its Family members switch is On.
• Each relative has their own file and MR number at the hospital. See Register a patient.
• The relative's file has a mobile number, or a guardian's phone for a child.

Where to find it

Signed-in patients see a bar at the top: Showing the records of with a chip for each person, and Add a family member.

Add a family member

1. The patient taps Add a family member.
2. They type Their MR number and tap Send the code.
3. The code goes to the phone on the relative's file, not to the patient's own phone. For a child, that may be a parent's or guardian's phone.
4. They type the six-digit code.
5. Under Who is this person to you?, they may pick Child, Husband or wife, Parent, Brother or sister, Grandparent, Grandchild or Other.
6. They tap Add to my family.

The relative now has a chip in the bar.

Switch between records

The patient taps a chip. The bar turns to You are viewing the records of with that person's name. Reports, appointments, bills and bookings now belong to that person. Tap the chip marked You to go back.

A booking or a payment made while viewing a relative is for the relative. On the cashier's list it shows paid by with the patient who paid. See Pay dues online.

Remove a family member

1. The patient taps the people button beside the chips, Manage family members.
2. They tap Remove beside the person, then Yes, remove.

The link ends at once on every device. Adding the person again needs a new code.

Common questions

How many family members can be added? Up to 8.

The child has no phone on file. The code goes to the guardian's phone the hospital recorded, such as the next of kin or the mother's file for a newborn. With no phone anywhere, the patient asks at the reception.

The patient says the MR number does not work. The page does not say why, on purpose. Check the MR number and that the relative's file has a phone.

What happens if I switch Family members off? Each patient goes back to their own records at once. The links are kept, so they return if you switch it on again.