Take a payment at the billing counter

Step by step for the cashier, from picking the patient to printing the receipt, including split payments, change and the receipt format.

This is the everyday job at a hospital cash desk: a patient comes to the window, you bill what they need, take the money and hand over a receipt that says where to go next.

The Collect payment window with the payment method, amount and receipt format

Before you begin

• Your cash shift is open. See Open and close a cashier shift.
• You know the screen's parts. See Billing Counter.

Where to find it

Open Hospital → Finance → Billing Counter.

Take the payment

1. In Patient, search by MRN, name, mobile or CNIC and pick the patient. A new walk-in can be registered from the same box.
2. Add the doctor's orders under Ordered, not yet paid, and any other service from the middle list.
3. Check Patient pays under the bill.
4. Click Collect. The Collect payment window opens with the total under To collect.
5. Under How is it paid?, choose the payment method. Cash is chosen first.
6. For cash, type what the patient handed you in Cash received. EloERP shows Give change with the amount to return.
7. For a card, bank or wallet payment, type the slip number in Slip / reference.
8. To split, click + Split with another method, choose the second method and change the amounts. The line under them must read Fully paid.
9. Under Receipt, choose Thermal 80 mm or A4.
10. Click Collect … & print.

The receipt prints, the bill gets an HB- number and the patient's items are released to their departments.

What the receipt shows

The receipt lists the lines by department and, under When you collect on screen, where the patient goes next:

• a consultation shows the doctor and the queue token number;
• tests show the lab order and the room for the sample;
• scans show the imaging order and the room;
• procedures show the treatment room.

Rooms print only when they are set up on Rooms.

What happens in the books

Each payment method's ledger is debited with its amount, and each department's revenue ledger is credited with its lines. The payment is recorded on your shift. See Billing Counter for discounts, panels and charity cover.

Common questions

The window says Saved, but the receipt could not be printed. The bill is collected. Reprint it from Hospital Bills.

The patient paid the wrong amount by card. Change the split before you collect. After collecting, a user with the void right voids the bill and you bill again.

Can I collect without a patient? No. Every bill belongs to a patient so the token, the orders and the history follow them.

The patient left before paying. Click Hold for later. The bill waits under Held on this shift without a number.