Sign in, change your password and language

Sign in to your company's workspace, change your own password and name, pick your language and theme, and sign out.

Every company has its own web address, its workspace. You sign in there with your email and password, and your own settings, such as your password and language, follow you to any computer.

Before you begin

• You need your company's workspace address, for example alitraders. followed by the service's address. The owner chose it at sign-up.
• Your email and password. The owner sets them at sign-up; other users get them from their administrator. See Add users and give them roles.

Where to find it

• The sign-in page is your workspace address.
• Your own details are under your initials at the right of the top bar → Profile.

Sign in

1. Open your workspace address in the browser.
2. Type your Email address and Password.
3. Tick Remember me on your own computer only.
4. Click Sign In.

You land on the dashboard, or on the screen your role opens on, for example the POS for a cashier.

If you opened the main sign-in page instead of your workspace, it asks for Your company's address. Type the short name, such as alitraders, and click Continue.

Sign in with a code

If two-factor sign-in is on for your login, a second box asks for the Authentication code.

1. Open your authenticator app and read the current 6-digit code.
2. Type it, or one of your recovery codes, in Authentication code.
3. Click Verify & sign in.

To switch two-factor sign-in on, open Settings → System → Security and click Enable under Two-factor authentication.

Change your password

1. Click your initials at the right of the top bar and choose Profile.
2. Under Security, type your Current password.
3. Type the New password, at least 8 characters, and type it again in Confirm new password.
4. Click Change Password. Password changed. confirms it.

On the same page, under Personal Information, you can change your Full Name and Phone and click Save Changes. Your email is changed by an administrator under Settings → Users & Roles.

Forgot your password

There is no reset link on the sign-in page. Ask your administrator to set a new one:

1. The administrator opens Settings → Configuration → Users & Roles and clicks Edit on your user.
2. They type a new Password and click Save User.
3. You sign in with it, then change it under Profile as above.

If you are the owner and the only administrator, contact your service provider.

Change the language

1. Click the language button in the top bar.
2. Choose your language: English, Arabic, Spanish, French, German, Portuguese, Chinese, Russian, Turkish or Indonesian.

The screens change at once, and the choice is saved to your login. Arabic also turns the layout right-to-left. The sign-in and sign-up pages have the same button.

Light or dark screens

Click the light / dark button in the top bar to switch the theme. The choice is remembered on that computer.

Sign out

Click your initials in the top bar and choose Sign Out. Always sign out on a shared computer.

Common questions

The sign-in page says my trial has expired. Click Extend my trial for … more days if it is offered. Otherwise contact the phone or email shown to activate the account.

It says my session expired. You were signed out after a time without use. Sign in again; nothing you saved is lost.

Can I use the same email for two companies? No. An email address belongs to one login. Use a different email for each company.

Why did my colleague's screen stay in English when I chose French? Each user picks their own language. Your choice changes only your own screens.