Programmes

Set up the wellness or nutrition programmes a guest follows each day, with their timed drinks, meals and supplements, the kitchen message and the printed guest plan.

Programmes are for wellness and retreat hotels. A programme is a daily routine, such as a juice or detox programme, with drinks, meals and supplements at fixed times. You set each programme up once; the desk then picks a programme for each day of a guest's stay.

Before you begin

• Programmes belong to the hotel picked in the PMS Property box in the side menu.
• To send the plan to the kitchen on WhatsApp, a WhatsApp channel must be active under Settings → Notification Channels.
• Your role needs the programmes permissions. See Users & Roles.

Where to find it

Open Hotel → Setup → Programmes.

Add a programme

1. Click + Add Programme.
2. Enter the Name, for example Green Juice Programme, and an optional Code.
3. Pick the Colour on the plan so guests and staff can tell programmes apart.
4. Under Charge to guest, pick Included in the stay or Chargeable. For a chargeable programme, enter the Price per day (outside guests).
5. Add a Description if you like.
6. Under Daily items (same every day of the programme), click + Add item for each item. Enter the Time, an optional Until, the Item text and the Kind: Drink, Meal, Supplement or Other.
7. Keep Active ticked and click Save.

Kitchen message and printed plan

The card Kitchen message & printed plan holds settings for every programme:

• F&B / kitchen WhatsApp number: the number that gets the guest's plan each time it is saved.
• Spa / clinic appointment reminder: minutes before an appointment to remind the guest; 0 turns it off.
• Programme plan design: Classic grid or Modern, the default look of the printed and sent plan.
• Page orientation: Portrait or Landscape.
• Policy text printed under the plan: your house rules for programme guests.

Click Save settings after you change them.

Put a guest on a programme

1. Open the guest's reservation.
2. In the Programme plan card, pick a programme for each day of the stay.
3. Add any allergies and Notes for kitchen & wellness team.
4. Click Save plan. The kitchen gets the plan on WhatsApp when a channel is active.
5. Click Print programme plan to print the guest's schedule for up to 7 days.

Fixed activities that run on those days are added to the plan by themselves. See Fixed Activities.

Charging outside guests

In-house guests get their programme included. For a guest who does the programme without staying, tick Outside guest — bill chargeable programmes on the plan. Each day with a chargeable programme then posts its price to the folio on that day, as a food and beverage charge.

Common questions

The plan says No programmes are set up yet. Add at least one active programme on this page.

I changed a guest's programme after the day was billed. The billed day is not charged again. The plan shows a note; adjust the folio by hand if the price differs. See Post a charge to a folio.

The kitchen did not get the WhatsApp message. No WhatsApp channel is active. The message is still written and kept on the stay; set up the channel under Settings → Notification Channels.

Do I need programmes for a normal hotel? No. Leave this page empty; reservations work without it.