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Run a hotel on EloERP

Set up your rooms and rates, take reservations, check guests in and out, run housekeeping and the night audit, book banquet events and connect the booking sites. Each step opens an article with the screens and buttons.

  1. Set up your hotel: rooms and rates

    The order to set up a new hotel in, from the property details through floors, room types, rooms, seasons and rate plans to policies and extras, before the first booking.

  2. Make a reservation

    Book a room for a guest from the tape chart or the full booking form, take a deposit, and send the confirmation.

  3. Check a guest in

    Check an arriving guest in, or check in a walk-in on the spot, so the stay's room nights and meals post to the folio and the room shows as occupied.

  4. Post a charge to a folio

    Add laundry, minibar, food, transport and other extras to a guest's bill, sell a service from your price list, split charges onto a second folio, and reverse a wrong charge.

  5. Move a guest to another room

    Move an in-house guest to another room, including an upgrade to another room type, change the nightly rate for part of a stay, and put back a guest who was checked out by mistake.

  6. Check out and settle a folio

    Take the guest's final payment, settle each folio to cash, card or the company account, check the guest out, and re-open a settled folio when a correction is needed.

  7. Bill a stay to a company account

    Send a guest's room charges to their company while the guest pays their own extras, settle the company folio to the city ledger at check-out, and collect from the company later.

  8. Keep rooms clean with housekeeping

    The housekeeping board, where you see which rooms are clean, dirty, inspected or out of order, change a room's status, build the day's cleaning tasks and track them to done.

  9. Run the night audit

    The night auditor's routine, step by step, from clearing missed arrivals and overdue departures to ticking the checklist, closing the business date and checking the reports.

  10. Close dates or set a minimum stay

    Stop selling rooms on chosen dates, require a minimum stay over a holiday weekend, or raise the price for an event, from the Availability Chart.

  11. Book a banquet event

    The whole life of a hall booking, from checking the date and booking the hall and menu, to taking the advance, adding extras on the day and settling the final bill.

  12. Connect the channel manager

    Connect an online travel agency such as Booking.com or Agoda step by step, match your rooms and rates to its listings, switch it on and check that bookings arrive.

  13. Read your occupancy and revenue reports

    The home of the hotel reports, with more than 80 reports in 13 groups, starter packs for the owner, manager, night auditor and tax filing, search and favourites, and export to CSV, Excel or print.

  14. Let the AI help you run the business

    A tour of the AI in EloERP - asking about your books, voice entries, reading supplier bills, suggested orders, the WhatsApp briefing and connecting your own Claude or ChatGPT - and the rule that nothing posts until a person approves it.