Uploads on a trial, and when a company is deleted

During a free trial no file can be uploaded to records, such as scans, ID pictures and document attachments; when a company is deleted, all its files are deleted with it.

While your company is on a free trial, EloERP does not store files attached to your records. When a company is deleted, every file it uploaded is deleted too. Both rules protect your customers' and staff's papers, such as ID card pictures.

Before you begin

• Check whether you are on a trial: Settings → Configuration → Billing shows Free trial and the day it ends. See Billing.
• To upload files, your account must be activated on a paid plan. Ask your service provider, named on the Billing page.

What is refused on a trial

Wherever a file can be attached, the upload box is switched off and shows: You are not allowed to upload any file during the trial. If a file is sent anyway, the server refuses it with the same words. This covers:

• Attachments on purchase, sales and accounting documents, such as invoices, orders and vouchers.
• A customer's profile picture, CNIC front and back, and cheque image.
• Employee photos and employee documents.
• Project documents.
• Guest ID scans at the hotel front desk.
• Consent scans, radiology files and charity declarations in the hospital.
• Guarantor and cheque pictures on installment sales.
• The photo of a supplier bill for the AI to read. See Read a supplier bill from a photo.

Your customers are not asked for files either. On a trial, the customer portal does not ask for a bank transfer receipt. The hotel's pre-arrival check-in does not ask for an ID photo.

Removing a file that is already there always works.

What still works on a trial

Pictures that make up your catalogue and brand are not attachments. You can still add your company logo on Print Settings, and pictures of your products.

When a company is deleted

If your company's account is deleted, EloERP deletes every file it stored for you: attachments, scans, ID and cheque pictures, employee and project files, captured bills and shared document links. Only the receipts of your own payments for the plan are kept.

Common questions

I bought a plan. Can I upload now? Yes, as soon as your service provider activates the account. Reload the page if the upload box still shows the trial message.

Are files I uploaded before the trial rule kept? Yes. Files already attached stay, and you can open or remove them.

Why can a customer not send their payment receipt? On a trial the portal takes the payment details without a file. Check the payment with your bank before you confirm it.

Who can delete my company? Only your service provider. If you plan to close the account, download what you need first.