Printers, cash drawer and scale on the offline till

Set up receipt and kitchen printers with no print dialog, the cash drawer and a weighing scale for the offline till, in the Manager Console on the counter PC.

The offline till prints through the PC it runs on. You choose the printers in the Manager Console on that PC. The receipt design itself is the same as online and comes from your print settings.

Before you begin

• You can open the Manager Console on the till. See The Manager Console on the offline till.
• A USB receipt printer is installed in Windows on this PC and prints a Windows test page. A network printer has a fixed IP address.
• The receipt layout, logo and copies are set online. See Print Settings and POS Settings.

Where to find it

In the Manager Console, open Printers, or Scale & Card for the scale.

Print receipts with no dialog (Windows printer)

1. Open Printers.
2. Under Windows receipt printer (exact-format silent print), pick your printer.
3. In Windows printer prints as, keep Graphics — through the Windows driver, or pick Image (ESC/POS) — exact design, bypasses the driver (recommended for thermal).
4. Leave Paper size on Force roll width (58/80 mm).
5. To print returns elsewhere, pick a Sale Return printer. Unset, returns print on the receipt printer.
6. Tick Silent printing (no dialog).
7. In Receipt printing, pick Automatically on Complete Sale, Only when the cashier clicks Print or Never.
8. Click Save, then 🧾 Test silent print.

A sample receipt prints with no print window. Kitchen tickets on a Windows printer follow the same prints as setting.

Use a network thermal printer

1. Open Printers and click 🔍 Scan network. The search takes 10 to 20 seconds.
2. Click the printer it found and type a name, for example Counter.
3. If nothing is found, click ＋ Add printer and type the name, the IP address and the port, usually 9100.
4. Pick it in Receipt printer and pick the Paper width, 80mm or 58mm.
5. Click Save. Test on the printer's row prints a test page.

A Windows receipt printer, when one is set, takes over from the network receipt printer.

Kitchen tickets (restaurants)

1. Tick Auto-print kitchen tickets (KOT).
2. Under Kitchen department → printer & what it prints, pick a printer on All departments (default).
3. Give a department its own printer on its row. The rows appear after the till downloads your kitchen departments.
4. Choose what each prints: Use default, Its own items only or All items on the bill.
5. Keep Silent ticked to print without a dialog.
6. Click Save.

Give each till its own printer

When several tills print through this PC, Till → its own receipt printer lists each till that has opened the POS. Type a name for it and pick its printer. Leave it on — use branch default — to use the receipt printer above.

Check what printed

Recent prints lists each print with ✓ or ✕ and the reason. For example, "Silent printing is switched off (Manager Console → Printers → Silent printing), so receipts open the print dialog."

Cash drawer

The POS app has no button of its own to open the drawer. Connect the drawer to the receipt printer and turn on its cash drawer option in the printer's Windows settings. The drawer then opens with each receipt. Ask your printer supplier if you cannot find the option.

Weigh on a scale

1. Open Scale & Card.
2. Under Scale, set Enabled to On.
3. Pick the Connection: Serial (COM) with its Port and Baud, or Network (TCP) with its Host and Port.
4. Pick the Device type, for example CAS ER / AP (and compatible) or Mettler-Toledo (continuous).
5. Click Save, then Test read. Put something on the scale to see its weight.

Products you sell by weight need Sold by Weight ticked in their product record. On the till, tapping one opens the weigh panel:

1. Put the goods on the scale. The weight shows large, with Stable when it settles.
2. Pick the Container, or click Tare now with the empty container on the scale.
3. Check the net weight and Line total.
4. Click Add to Sale.

Without a scale the panel says "No scale on this till — type the weight". Type it in Type the weight.

Common questions

Every receipt opens a print window. Silent printing (no dialog) is off, or no receipt printer is set for this till. Recent prints says which.

My USB printer is not in the list. The list shows printers installed in Windows on this PC. Install the printer's driver, print a Windows test page, then reopen Printers.

Can I use the card terminal settings? Take card payments on your card machine as usual and pick the card method on the bill. Leave Card terminal off unless your service provider sets it up.

The scale says "Scale not connected". Check the cable and the Port, then click Test read. The weight can always be typed instead.