Recurring Revenue

What your subscriber base is worth each month (MRR), how many subscribers you gained and lost, and what was actually billed.

The Recurring revenue report shows what your subscriber base is worth each month and how it moves. Use it to see growth over time and compare it with what you actually billed.

Before you begin

• Subscriptions are running. See Subscriptions.
• Your role needs permission to view Subscriptions reports. See Users & Roles.

Where to find it

Open Subscriptions → Reports → Recurring Revenue. The tabs at the top of the report switch between all six Subscriptions reports.

Run the report

1. Pick Last 6 months, Last 12 months or Last 24 months.
2. If you have more than one branch, pick a branch or leave All branches.

Read the report

The tiles show the latest month:

The chart and table show each month:

• Subscribers and MRR: the base at the end of the month.
• New: subscriptions that started, with their monthly value.
• Lost: subscriptions that were cancelled or reached their end date, with their monthly value.
• Net change: new value minus lost value, green when it grew.
• Billed: what was actually invoiced that month, before tax.

Common questions

Why is MRR different from Billed? MRR is the monthly value of every live subscription. Billed depends on which billing dates fell in the month: a yearly plan adds a twelfth to MRR every month but is billed once.

Are drafts and trials counted? Drafts are not. Live subscriptions, including those on trial and those past due, are counted.

Does a suspended customer count? Not from the month they were suspended. They drop out of Subscribers and MRR, but Lost counts only subscriptions that ended.

Is tax included? No. Both MRR and Billed are before tax.