Returned Parcels Check-in

Open each parcel the courier brought back undelivered, count damaged and destroyed units, and write them off so only sellable stock stays on the books.

When a COD parcel comes back undelivered (RTO), EloERP reverses the sale and puts every unit back in stock as if it were sellable. Returned Parcels Check-in is where you open the box, count what is damaged or destroyed, and write that off at cost.

Before you begin

• The parcel was returned to origin. That happens when you choose RTO on Failed Deliveries, Mark RTO on the order, or scan it in on the Scan tab of Dispatch.
• For the write-off to post, your chart of accounts has an inventory account and a write-off, shrinkage or damage expense account. Without one, the cost goes to Cost of Goods Sold.

Where to find it

Open Online shop → Delivery → Returned Parcels Check-in. The page heading reads RTO Re-induction.

Grade a parcel

1. Under Awaiting physical grading, click the parcel's row to open it.
2. For each product, type how many units are Damaged and how many are Destroyed. Back to stock shows what stays.
3. Add a note if useful, for example water-damaged carton.
4. Click Confirm all sellable when nothing is broken, or Grade & post write-off when something is.

The parcel moves to Recent re-inductions, with the units graded, the value written off and the voucher number.

What happens in the books

Sellable units stay where the return put them. For damaged and destroyed units, EloERP posts a write-off voucher numbered VWO-:

• The write-off expense account is debited with the units' average cost.
• Inventory is credited with the same amount.
• The units leave the return's warehouse in the stock ledger.

The money side was already handled when the parcel was returned: the sale was reversed and the courier's COD receivable credited.

Common questions

A parcel is not on the list. It has not been returned to origin yet. Resolve it as RTO on Failed Deliveries or scan it in on Dispatch.

Can I grade a parcel twice? No. Once graded, it is closed.

Can I count more broken units than came back? No. Damaged plus destroyed stops at the returned quantity.

What about a customer who returns a delivered order? That is a customer return. Use Returns.